Medius Refund Policy

Medius Refund Policy

Medius strives to ensure that customers are fully satisfied with the services provided. The refund policy is defined as follows:

Article 1 (Refund Application Criteria)

Refund Before Service Provision:

• If payment has been completed but the service has not yet begun, the customer may request a full refund.
• Refund requests must be made within 7 days of the payment date, and the company will process the full refund after confirming the customer’s request.

Refund After Service Provision:

• In principle, refunds are not available once the service has been provided. However, partial or full refunds may be considered in the following cases:
  • The service content significantly differs from the agreed terms.
  • There is a clear error on the part of the company during service provision.
• Refund requests under these circumstances must be made within 7 days of service completion.

Article 2 (Refund Procedure)

• To request a refund, the customer must contact the Medius customer service center.
• The following information is required when requesting a refund:
  • Payment details (receipt, transaction number, etc.)
  • Reason for refund and supporting documents (if applicable)
• The company will review the refund request within a maximum of 7 days and notify the customer of the refund eligibility. If approved, the refund will be processed according to the original payment method.

Article 3 (Non-Refundable Items)

Refunds will not be granted in the following cases:

• If the service has been completed and the request is due to personal reasons (e.g., a change of mind).
• If the service was not properly performed due to incorrect information provided by the customer.
• If more than 7 days have passed since the service was completed.

Article 4 (Additional Provisions)

• For refund requests made before service provision or in case of early termination, the refund amount will be the payment amount minus any applicable fees (e.g., payment processing fees).
• The company will strive to maintain smooth communication with customers regarding refunds, and any disputes will be handled in accordance with applicable laws and consumer protection regulations.